Frequently Asked Questions

Q: What are the benefits of ordering online?

A:  Makes ordering easier, faster, convenient, and you can order anytime from any device.

Q: What is the process of ordering?

A: First you register online and wait to be registered (typically 48 business hours). Then add your products to the shopping cart and proceed to the check out. You will receive updates with your order thereafter by email.

Q: How long does it take to receive?

A: You can expect to receive your goods within 3 working days from the order.

Q: I tried to register and log in and it did not work. I received the error, "account not active." When I tried to recover the password, I received a message “email not found”. When I re-registered, I received an error message “the specified email doesn’t exist”. Can I expect for this problem to resolve on its own?

A: Register and allow 48 business hours for acceptance. Registration is not an automatic process and requires approval from a team member. Hold off on logging in until 48 hours pass before logging in again. Once approved, you can view items, see availability, and place orders. No need to register again or recover passwords at this point.

Q: Why can’t I see the price?

A: First you need to register and allow 48 business hours for acceptance. Then check back using your credentials to view pricing.

Q: How do I register?

A:   1. Go to your browser and type in: “shop.tecniplastusa.com

      2. Next, on the top right-hand corner, click “Register.” Then type in your information, company email, and contact information appropriately.

3. Lastly, you should receive this alert. Then, should receive a follow-up email once your account has been activated in order to see prices and be able to purchase. Please allow 48 business hours to be activated.

Q: Can I buy outside the US?

A: No, it is only available in the US currently.